PROCESS & TRAININGPROCESSOur commitment to each account and to each of its customer is to lay their system in the safe hands of documented process. Each area and function has defined owners and critical points of failures are identified in advance. The policies and systems are built around the customer only. Each individual contributes to the process but the system is dependent upon the process not on individuals. We need to define the process that we have as the statement is generic and doesn't denote anything concrete.
TRAININGinTarvo Technologies Limited in its endeavor to provide the best support experience, places extreme importance to training of the new members and continuous training and up gradation of the existing employees. The in-house training center equipped with multimedia training tools is used to impart training on following soft topics apart from hardcore technical trainings:
Quality of Call Center AgentsAll agents at inTarvo call center are manned with engineers having excellent communication and functional skills and they undergo intensive training on a continuous basis to keep abreast with clients’ needs and changing technologies. All the new hires are first trained on basic customer management skills and concepts and then they are trained on client’s process, products and customer service strategies. inTarvo has the unique business model to train call center engineers in Field repair jobs and service centers to ensure higher skill levels. Training on Customer Business StrategyThe engineers, whether in call center or in field service, are trained in client’s business processes to ensure prompt and accurate responses. The engineers are trained to provide better experience for your customer and building a stronger relationship with them. CSR training also focuses on how to educate customers on products. |
