inTarvo Remote Solution Delivery is a strategic outsourcing option and industry-leading technology to all clients who need customized remote solutions.

inTarvo offers remote solutions that includes:

• Toll Free Customer Service,
• Live Web Chat,
• Email Response
• 24-Hr Help Desk,
• Remote desktop solutions and Emergency Response.

Our enterprise solutions include:

• Telesales and Customer Acquisition
• Customer Care and Web Based Customer Care

Our query management solutions

Our systematic manner of customer query handling ensures efficiency in services. We eliminate the chances of complain escalation.

We undertake control tower activities for driving E2E , this includes:

• Driving logistic services center and other stake holders for faster case resolutions.

We also provide corporate help desk based services on ITIL (Information Technology Infrastructure Library) giving our corporate clients full IT support. We ensure that our services suite the needs of the corporate world, we take care of all the process that includes:

• IMAC services (Installation Move Add Change)
• Providing regular system upgrade
• Backup of data
• Data recovery
• Spy ware removal and many such other services promptly

Advantages with inTarvo

The Remote Solution team is manned by highly experienced Engineers, supported by Industry standard tools, leading to the following:

• Quality centric solutions
• Competitive cost
• Effective and efficient Delivery
• Low abandonment rates
• High first call resolution
• Low part per event
• High accuracy of part prediction
• Quick response time
• High closing rates
• Customer satisfaction as priority
• Remote resolution

Special offers for our clients

Our customers are important to us and so we offer value added services to ensure customer delight.

• Remote desktop support
• Control tower activities for driving E2E
• E-mail support
• Customer Satisfaction Surveys
• L2 support